Returns and complaints

Return the goods / withdrawal from the Agreement:

All you have to do is send back the purchased products intact (including uncoated foil with cards) within 30 days of receiving the package. 
You can return the goods without giving a reason.
You will be refunded the entire amount of the order including transport costs (without express delivery cost). You will have to cover only the cost of the Shipment to us, and the package will have to be properly addressed and properly protected.
Previously, you only need to inform us by e-mail and wait for instructions.
If you send the goods to us without informing us do not follow our instructions on how to return them, then such a return may not take place and the package may not be picked up. In this case, there will also be no refund. This is related to possible customs formalities. We will also make an assessment whether the product has returned in perfect condition and we will send you confirmation pictures if necessary. The money will be refunded in the same way as the payment made. The money will be returned in the same way as the payment made within 14 business days of receiving the returned goods.


NOTE: standard/economic parcel shipment is not registered.
If the economic package does not reach the customer / will be lost during delivery, complaints are recognized after 45 days for shipments to Europe, 65 days for shipments outside Europe, and 75 days for shipments to Australia and New Zealand (earlier parcels may still be delivered in the normal mode)

Email: shop@taroteca-studio.com

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